Pandawa

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Bed Linen Towelling Bathrobes Mattress Protectors Bath Mats

For hotels, hospitals, and resorts that don't compromise

The linen behind the experience.

Partner to Indonesia's leading hospitality and healthcare institutions since 2003.

2003
Established
50K+
Units per contract
4–8
Weeks lead time
8+
Flagship clients
Hotels
Hospitals
Resorts
Serviced Apartments
Owner-supervised QC
4–8 weeks lead time
Nationwide delivery
50,000+ units per contract
Owner-supervised QC
4–8 weeks lead time
Nationwide delivery
50,000+ units per contract
01 · Who We Are

Indonesia's institutional linen partner.

Pandawa is a Jakarta-based B2B linen partner serving Indonesia's leading hotels, resorts, hospitals, and serviced apartments. Established in 2003, we supply hotel-grade linen built for the demands of institutional hospitality — durable, consistent, and professionally managed.

Legal Entity PT Pandawa Plus Barokah
Established 2003
Base Jakarta, Indonesia
Model Integrated sourcing, distribution, quality control and advisory
Hotel linen service — white-gloved housekeeper placing folded towels on a luxury hotel bed
02 · Why Hotels Choose Us
Proven Durability

Fabrics engineered to perform across hundreds of commercial laundering cycles without compromise.

Institutional Reliability

Trusted by Indonesia's leading hotel groups for over two decades. Our track record is our credential.

Operational Certainty

Consistent lead times, owner-supervised QC, and supply continuity your operations can depend on.

03 · Clients We Serve

We serve Indonesia's full hospitality spectrum.

From ultra-luxury destinations to high-volume institutions — each segment demands a different operational standard. We tailor our approach to match.

5-Star and Luxury Hotels
Hotels (Luxury)

Premium-grade linens and operational precision for world-class guest experiences.

Hospitals and Healthcare Institutions
Hospitals and Healthcare Institutions

Hygiene-first materials meeting strict operational standards.

4-Star Hotels
Hotels (Upper Midscale)

Efficient, scalable solutions for consistent quality at volume.

Serviced Apartments
Serviced Apartments

Durable, cost-effective linen systems for long-stay operations.

Villas and Resorts
Villas and Resorts

Tailored solutions for boutique, high-touch hospitality environments.

Upper Mid-Scale Hotels
Hotels (Midscale)

Balanced solutions for cost control, performance and comfort.

04 · Product Range and Specifications
Material Grade: Institutional
Market: B2B Hospitality
Bed Sheets and Duvet Covers
Bed Sheets and Duvet Covers
200–400 TC · 120–200 GSM
Cotton · CVC · Polycotton · Sateen · Percale
Pillow Cases and Pillows
Pillow Cases and Pillows
200–400 TC · 120–200 GSM
Cotton · CVC · Microfiber · Custom sizing
Mattress Protectors
Mattress Protectors
Custom dimensions available
Cotton · Polycotton · Microfiber · Percale
Bath Towels
Bath, Hand, Face and Pool Towels
400–800 GSM
Cotton · CVC · Hotel logo embroidery available
Bathrobes
Bathrobes
400–600 GSM
Cotton · CVC · Terry · Waffle · Embroidery available
Bath Mats
Bath Mats
Custom sizing available
Cotton · CVC · Anti-slip backing · Embroidery available
Custom Sizing Hotel Logo Embroidery Colour Matching Private Labelling MOQ: 300 kg · Lower for non-custom items
05 · Operations and Quality

Built for scale. Managed with precision.

Every order is managed with owner-level accountability at each stage — from initial sampling through final delivery. We operate as an extension of your procurement function.

Lead Time
4 – 8 Weeks
From PO issuance and down payment
Delivery
Nationwide Indonesia
Hybrid logistics — in-house and third-party
Maximum Scale
50,000+ units
Per single hotel group global contract
Multi-Property
Full Group Support
Complete support for hotel group accounts

Owner-supervised quality control at every sampling stage. Fabric, construction, sizing, and finishing reviewed before any production approval. No shipment leaves without sign-off.

06 · Order Process
Step
Stage
Detail
01
Enquiry

Via WhatsApp or email. Share your property type, required products, and estimated volume.

02
Specification and Pricing Confirmation

We review requirements and provide detailed fabric specifications with confirmed pricing.

03
Purchase Order and Down Payment

Issue the PO and submit the agreed down payment to initiate production.

04
Production and Scheduled Delivery

Owner-supervised production with QC at every stage, then scheduled delivery nationwide.

07 · Trusted Client Portfolio

The institutions that trust us.

Serving Indonesia's leading hospitality and healthcare institutions across new hotel openings, refurbishment cycles, and ongoing replenishment programmes.

RS Pondok Indah Group Healthcare
Aryaduta Hotels Hotel
Harris Hotel & Conventions Hotel
Hotel Grand Kemang Jakarta Hotel
Siloam Hospitals Healthcare
Crowne Hotels Hotel
Putri Duyung Cottages Ancol Resort
Pradha Villas Villa
We support clients across: New Hotel Openings Refurbishment Cycles Ongoing Replenishment
08 · Pricing and Contracts
Contract Type A
Global Supply Contracts

Long-term partnerships with consistent pricing, scheduled replenishment, and dedicated account management for hotel groups with multiple properties.

Contract Type B
One-off Purchase Orders

Flexible single-order procurement for new openings, refurbishment cycles, or supplementary stock. No ongoing commitment required.

"We focus on long-term partnerships by ensuring consistent quality, dependable lead times, and solutions aligned with hotel operational realities. Your guests should never notice the linen. That's the standard we hold."

09 · Get in Touch

Start a conversation with the Pandawa team.